I might clear my cache on my browser. Sometimes you can get a corrupt cache record and if it’s bad enough it can’t delete/replace the record. Then when changed code tries to come down from the server the browser barfs when it can’t store it somewhere.
Thanks for letting us know about this, and I’m so sorry for the trouble. We were experiencing some service degradation issues yesterday afternoon that may have caused the problem you described. This should now be resolved.
At your convenience, could you please try again and let me know how it goes? Thanks!
Thanks for the extra details. After further research, it looks like this was something that needed to be addressed on our end. We’ve made a small change that should resolve the issue for you. I’m so sorry for the inconvenience. Can you please restart your Glowforge and try again?
Just wanted to say thanks to taking the time to tell people this. This and “Don’t open multiple support cases.” I used to champion these, but lately I’ve found either I don’t have time, I’m not in the mood to repeat it for the hundredth time, or you’ve already stated it. I really wish they’d sticky these two items so it wouldn’t waste so many people’s time.
I’m glad to hear it! I’ll close this thread, and please do let us know if you have any more questions.
And @cmreeder, that’s correct - if you create a new thread in Problems and Support, we’ll be happy to help. We prefer to keep each thread limited to one report, so we can give each the attention it deserves. Thanks for mentioning that, @geek2nurse!