Carriage Plate on air assist assembly

I was cleaning my air assist fan and noticed one of the wheels on the front of the carriage plate had a notch in the side of it (See photo). Is this normal?thumbnail|375x500 I am wary of running the GF with it like this. Can anyone identify and recommend what to do?

No that is not normal. The wheel is broken and I would think it would certainly affect the operation of the laser.

I’m sure you will have to wait for support for more information on getting a replacement.


Carriage wheels I believe are user serviceable so support will weigh in and get you settles.

Weird problem though.

It’s happened before.


Yeah what they said - keep in mind in general it takes staff about 3 days to respond here or to email (don’t do both, that slows it down)

Thanks for your support and feedback! It looked to me that that is the case. I hope GF support is timely especially if it comes to sending a part… Just when I have a deadline to meet…Ahg!


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.