Carriage plate v wheel broken

Last Monday I had a v wheel break. I received the replacement only to discover that the other wheel is also broken. I would rather receive a phone call with support as email is way too slow. I have pictues of both broken vwheels and cannot afford to be down another week and a half because all of your v wheels are on back order.
here is a link to pictures of both broken v wheels

Oh no! Iā€™m so sorry your other v-wheel broke.

We want to get you up and running as soon as possible. My colleague has just sent you an email letting you know how we can make that happen, so Iā€™m going to close this topic.

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