Cartridge wheel broke

How do I go about getting a replacement wheel for my Glowforge. I have orders to complete and it is now down? I believe this was causing my machine to print off.
Please help.

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Posting here will get Support to address this and send you a new wheel. They will be in touch.


You may want to remove your email - this forum is open to the public and it’ll like be scraped by scammers :frowning:

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Thank you


I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.