Catalog file not loading

I purchased the tool carousel from the catalog a while back and I believe I purchased unlimited prints. When I try to open the file, nothing shows up from the home page or when I hit the open the design button in the catalog.
I see the bed image but the file is not there.

You may have inadvertently deleted it when you opened it last. To reset the design, click on the “…” icon on the menu bar. There is a button that lets you reset the design at which point it will be reloaded in your workspace.


Thanks for this tip! This problem has been plaguing me for a week!

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Thanks for the answer @cynd11, that’s right. I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!