Catalog file not loading


#1

I purchased the tool carousel from the catalog a while back and I believe I purchased unlimited prints. When I try to open the file, nothing shows up from the home page or when I hit the open the design button in the catalog.
I see the bed image but the file is not there.


#2

You may have inadvertently deleted it when you opened it last. To reset the design, click on the “…” icon on the menu bar. There is a button that lets you reset the design at which point it will be reloaded in your workspace.


No Art Work!
#3

Thanks for this tip! This problem has been plaguing me for a week!


#4

Thanks for the answer @cynd11, that’s right. I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!


#5