My forge aka Lily has been jumping between centering and offline for the past 15 min. I have turned it off and back on and same thing. The laser arm is set in the middle of the machine bed amd is doing nothing.
Hi @carriemanassa - I’m sorry to hear your printer got stuck in a bit of a loop there, thanks for letting us know and reaching out.
I extracted the latest logs from your printer to better understand what might be going on, and I believe this may have been a bit of network trouble. I do see, however, that you’ve been able to print since reaching out to us, so that’s great news!
At times it’s possible that your printer can connect, but then struggle to maintain a stable connection. When this happens the printer may show up as offline in the web app, or have similar stop/start behavior as what you witnessed when your printer was trying to calibrate. Here are some things I’d like to suggest if this issue returns, or is a recurring problem for you:
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
I hope this helps. Please let us know if you have any other questions.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email email@example.com.