Centering/offline

Community Support
1

My forge aka Lily has been jumping between centering and offline for the past 15 min. I have turned it off and back on and same thing. The laser arm is set in the middle of the machine bed amd is doing nothing.

2

Hi @carriemanassa - I’m sorry to hear your printer got stuck in a bit of a loop there, thanks for letting us know and reaching out.

I extracted the latest logs from your printer to better understand what might be going on, and I believe this may have been a bit of network trouble. I do see, however, that you’ve been able to print since reaching out to us, so that’s great news!

At times it’s possible that your printer can connect, but then struggle to maintain a stable connection. When this happens the printer may show up as offline in the web app, or have similar stop/start behavior as what you witnessed when your printer was trying to calibrate. Here are some things I’d like to suggest if this issue returns, or is a recurring problem for you:

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  1. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you have any other questions.

3

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.