I have tried the following Help Center topics.
- Stuck Calibrating – Glowforge
- Glowforge is “Offline” – Glowforge
- Camera Recalibration (glowforge.com)
- Cleaning – Glowforge
- Wi-Fi – Glowforge
- Reseating your Printer Head – Glowforge
Video link: https://youtu.be/Idun1ZN3ErE
Any suggestions to this issue would be greatly appreciated. In some cases it was suggested the black lid cable be replaced. The only cable I can locate at this time is $399.99, yes thats right $399.99 on ebay for at $19.13 out of stock part.
Edit 12/12/20 3:30pm: I was able to get a screen print of a camera message.
I also noticed the image displayed when I open the app is from three successful prints ago. I logged out of the app, cleared my browser history, logged back in and the image is still older than my previous completed print.
Edit 12/12/20 4:03pm: Completed the Air Assist troubleshooting Cleaning Your Air Assist Fan – Glowforge