Any suggestions to this issue would be greatly appreciated. In some cases it was suggested the black lid cable be replaced. The only cable I can locate at this time is $399.99, yes thats right $399.99 on ebay for at $19.13 out of stock part.
I also noticed the image displayed when I open the app is from three successful prints ago. I logged out of the app, cleared my browser history, logged back in and the image is still older than my previous completed print.
I saw the same eBay part of sale. as well as a lens. Someone is taking advantage of the fact the parts are only available from Glowforge and these parts are out of stock. Quite horrendous actually. I need the black cable as well.
Hi @chad.welch, you should stick with one post in Problems & Support. Each one you open starts another support ticket, and it’s really going to slow things down for them getting you the help you need.
I believe it was suggested I open this post after commenting on someone elses post for the same problem. See the comment in post STUCK on scanning or homing
I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.
