Please don’t forget me, support peeps (@Rita, @jeremy5) – I’m still dead in the water while newer posts are getting responses, and it’s making me sad. 
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Also noticed that one was closed without ever a staff reply, least you’re not that one. 
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Mine has been yardwork, arrggghhh!!! Hope it gets straightened out soon!
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Sorry for the delay! Could you send us some photos of the gold pins on the bottom of your printer head that connect to the Air Assist Fan? They should spring back when pushed down.
I can’t believe this has happened to you again so soon!
Unfortunately, it looks like your unit is experiencing an issue that we can’t fully resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.
I’ve made a small change that will get you up and printing again today while we make arrangements.