Just received my glow forge today and after realizing it wasn’t cutting through proof grade material, upon further inspection I noticed my laser window is chipped. I’m so sad, I already submitted a support request just wondering if this happened to anyone else??
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wow. that might have been due to a flaw in the glass at manufacture.
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Glowforge should send you a new side window and things will probably work fine once you get it. I know you are disappointed, but they will make it right.
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That’s such a bummer. Hopefully you’ll get a new one soon! Then you can start creating!! Welcome to the community!
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Looks like the wrench that tightened the lens into your glowforge chipped the lens.
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Oh man!! 
What a bummer! I’m so sorry this happened. Don’t get discouraged - they will take care of it!
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