So my husband and I were following the step by step guide to cleaning the unit. We stopped the fan to make sure it was clean and as we turned back to look at the computer, there was a large POP (like a fuse went) and now the unit will not power on.
We were plugged into an 800 grounded wall outlet as recommended.
With the chat support, we tried other outlets and test and move outlets . No luck.
Now we have it in a third outlet, still no power
Just curious if anyone has come across this. I am so nervous because I have orders to finish this week and not sure if I should reach out now and tell them to expect a delay or offer a refund,
Any help is extremely appreciated.