Clicking on layer sometimes dodges scroll instead of opening Cut/Score/E menu

Community Support
1

Bit of a usability problem with the layer panel on the left.

When I have more than a couple layers, I may need to scroll the layer list away from home position.

When I do this, I frequently can’t access the layer menu - clicking (even using mouse and carefully not dragging) causes the layer list to scroll by one pixel and doesn’t open the menu.

This means I can’t access the menu at all for layers after about the 5th.

Expected: I should always be able to open the menu. Even if I have shaky hands.

This is in Safari Version 11.0.2 (13604.4.7.1.3) on a Retina MBP.

Workaround: Drag offending layers to the top position, scroll the layer list to home (first layer fully visible at top and can’t scroll up). Now the menu appears.

3 Likes
2

I think a lot of folks are finding that Chrome works better than Safari on a Mac. I know there were some serious issues with Safari and it might still be the case. I use Chrome in Yosemite and it works great.

7 Likes
3

I’m so sorry for the late response.

Would you mind sharing your file with me, either by posting it here or emailing it to support@glowforge.com?

This will help us understand the circumstances around your error so we can work on it for you.

As a work around, you can also try using a different browser and see if that helps. Thanks @cynd11 for the suggestion.

4

Hi Jaz. Using Chrome instead works well.

I’d prefer to use Safari since it’s the official browser on OSX.

This issue happens pretty much in any file that has more than 4 or so
layers (as shown by GFUI).

The error is that a click is interpreted as a drag in the left hand scroll
window, and the menu does not appear.

5

Thanks for replying.

We’ll keep working on this, but I’m glad you have a solution for now. If you run into anything else, please post a new topic or email us at support@glowforge.com.