It seems that i am having a lot of difficulty actually printing anything today. When i click “Print” it goes and does it’s usual “Preparing…” popup, and the time next to the print button goes to “00:00”…
But, then instead of updating the time and actually sending data to the forge, it instead goes back to “Ready”.
I have tried power cycling the GF, I tried force refreshing the browser (which allowed me to print once), but now no matter what I do, it keeps doing the same thing…
Anyone else experiencing this? could it be a botched update? I have a shipping label ready to go to send out a customer order today and I can’t finish it because of this issue.
Sometimes that can be caused by a problem in a particular file. Try a different file (one that you know works, like the Gift of Good Measure…you can always Cancel the print without hitting the glowing button.) to rule out the problem being with your Wifi connection.
If you have problems with the known good file…it might be a Wifi issue.
If not, and the good file processes, the problem is likely in the first file you were trying to print. Check for things like overlapping vectors…that can cause a file to not process.
Thanks for your reply. I am using known good files, so i will try restarting the network and see if it happens after that. I have a pretty good network at home as I am a media nut with streaming devices all over and a Sys Admin by profession… Anyway… ill give it a go and report back. It seemed to have finally start after clicking print a bunch of times.
Had this problem today as well, approx 4 hours ago.
Known/previously used file. Job just before it cut without issue, then the simple file had the problem multiple times. Restarted GF, relaunched browser, same result. Loaded a different file and cut fine. Went back to previous simple file and it cut.
99.99% certain this is not an issue with my files. Hoping to hear some feedback from support on this.
Thanks so much for your patience, and I’m sorry it took so long to follow up in this thread. Our team has addressed an issue that may have caused prints that would normally print to fail around the time of your report.
We believe this has now been resolved. Could you please try one or two of the prints you were having trouble with last week, and let me know if you’re still having trouble?