There have been complaints that support is slow in response, but on the other hand, I have noticed the hard working support staff post a potential solution or a step in troubleshooting and ask for a result, only to close the thread 10+ days later without ever getting a response.
Please do the team the courtesy of following up with them. Besides just being the right thing to do, it helps them to know if their solutions are effective.
Maybe the support section could trigger an email reminder like Amazon sends. Lol. Like a “did the solution work for you?” automatic email sent after a couple of days. Just to remind less frequent forum users to check back in.
