Common Courtesy


#1

There have been complaints that support is slow in response, but on the other hand, I have noticed the hard working support staff post a potential solution or a step in troubleshooting and ask for a result, only to close the thread 10+ days later without ever getting a response.

Please do the team the courtesy of following up with them. Besides just being the right thing to do, it helps them to know if their solutions are effective. :wink:


#2

This needs to be pined in the support section!


#3

Maybe the support section could trigger an email reminder like Amazon sends. Lol. Like a “did the solution work for you?” automatic email sent after a couple of days. Just to remind less frequent forum users to check back in.


#4

Yes. And if you take the time to share your results, take the time to share your settings, materials, and techniques.