My GF has been working intermittently for several weeks now. Goes into extended periods of Scanning or Calibrating and were out of business for up to 24+ hours at a time. Then without rhyme or reason it begins working again.
Back and forth with support led to this response: “Unfortunately, this indicates your unit has a problem we can’t solve remotely, so I recommend that we proceed with a warranty repair or replacement.”
To which I have the following questions:
- What should I expect from a time-frame to receive either a repaired or refurbished machine?
- Once you prepare a shipping label how long do I have to send it in? (I travel a lot and want to make sure if I’m out of town I have some time to prepare the machine and get it shipped.)
- If I get a refurbished or repaired unit, what is my warranty coverage from that point on the repairs or the refurbished unit?
@dan can I get some help with answers to these basic questions. Its been several days. The vague and delayed communication makes me nervous to sending in a sometimes working unit only to be left without a GF for a loooong time.