Hi I just got my Glowforge , but the option to enable Compact Filter is disable .
can somebody from customer support help me to enable that option in my App ?
Thanks
Hi I just got my Glowforge , but the option to enable Compact Filter is disable .
can somebody from customer support help me to enable that option in my App ?
Thanks
You might want to include a screenshot so support can verify. That isn’t something that is “enabled” for individual machines. It’s available to all.
Interesting. Stays the same even when you select material and load a design?
Yes , I will stays the same .
OK, support can get that sorted for you.
Thank you vey much …
Have you tried on a different browser or device?
Clear your cache and restart your browser.
If that doesn’t fix it, go to whatismybrowser.com and copy the URL it gives you, and paste that in a comment here. It will save some time when support gets here.
Hi , I already try in one laptop with Windows , 2 Ipads , one laptop with Mac Os and with my cell phone , same issue in every single one .
May be on their end, then. They’ll be along soon to get you sorted out!
Thanks a lot for your help.
Luis
Do you know how long they will take to help me ?
I’m so sorry for the hassle. This has been fixed.
I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic.
Thanks for letting us know about this!