"Compact Filter" Option is disable

Hi I just got my Glowforge , but the option to enable Compact Filter is disable .
can somebody from customer support help me to enable that option in my App ?


You might want to include a screenshot so support can verify. That isn’t something that is “enabled” for individual machines. It’s available to all.

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Interesting. Stays the same even when you select material and load a design?

Yes , I will stays the same .

OK, support can get that sorted for you.

Thank you vey much …

Have you tried on a different browser or device?

Clear your cache and restart your browser.

If that doesn’t fix it, go to whatismybrowser.com and copy the URL it gives you, and paste that in a comment here. It will save some time when support gets here.


Hi , I already try in one laptop with Windows , 2 Ipads , one laptop with Mac Os and with my cell phone , same issue in every single one .

May be on their end, then. They’ll be along soon to get you sorted out!

Thanks a lot for your help.

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Do you know how long they will take to help me ?

I’m so sorry for the hassle. This has been fixed.

I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic.

Thanks for letting us know about this!