Yep, that’s critical information. Support is going to have to get it straightened out once they see your post. Permission is assigned based on the original purchase email, and any changes have to be manually set up on their end.
They’ll likely get in touch when they have it straightened out. (It might speed up the process for you if you send them an email at firstname.lastname@example.org, describe the situation, telling them your wife’s email, the email that you want to use on the account, and referencing the previous ticket that they opened for you when they changed it over. It’s going to take time for them to verify everything, and the more information you can provide, the quicker that part is going to go.)