Hi everybody! I need recommendations//advice.
I ordered my Glowforge early February. Awaited arrival of the machine, and when it did not come on the date they said I contacted through email asking about it, then I was told that had a shortage… so the waiting continued and when I finally received my machine, it did not work. Like would not do a single thing. I went round and round through email and they said they would send me a replacement… The wait continued and today I received my replacement machine. It came soaking wet, I’m not sure what is on it. (maybe liquid out of the level inside??) It did not come with a crumb tray, exhaust system OR a power cord. Ive contacted the in every way I can think with no response yet. Im so frustrated! Any tips appreciated.
They should respond soon. The tray exhaust and power cord should be in a different box the first time. When you return the GF they tell you to keep your power cord tray and exhaust. If you sent those back let them know.
Unfortunately that wasn’t stated, I’ve already look though messages seeing if I missed something.
Oh man what a buzzkill. Initial excitement trashed - twice. If the machine is wet on the inside it is most likely the coolant, that’s going to require another replacement I’m afraid.
I can tell you the company will make it right, eventually, in spite of the delivery gorillas. Hang in there just a little more and there is going to be a reward for your patience. I haven’t had a tool that was this much fun, or one that continued to improve - ever in my 60+ years.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.