Cool - down

What would cause a message that says cooling down if equipment has not printed? I have a replacement .

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What is the temperature in the room? Which machine do you have? It will not function above

60F-75F (16C-24C) Basic and Plus; 60F-81F (16C-27C) Pro

It could possibly be the connector where the grey ribbon cable connects to the head, make sure that is properly seated.

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Thank you so much, I’ll check the ribbon and temp is good.

I am still having the same issue, I checked the ribbon and it still says cooling down. Another thing that I am seeing is that it says there is no internet connected to Glowforge. I’ve tried reconnecting several times.

Support can check the logs.

If the UI says “cooling down”, the machine is connected to the internet. If it wasn’t, it would show as “offline”.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.