Coolant leak


#1

Started a project tonight at about 1930 hours pacific time. With approximately 2 minutes left I noticed the laser was not working. Looking at the laser tube I noticed the coolant level was visible and not flowing. Powered off for safety reasons.

Reached my hand towards the coolant tank and touched my finger to the bottom of the inside (near the coolant tank); liquid was present.

Not sure what caused this. I’ve only ran a handful of projects in the last few months I’ve had the Glowforge. Interestingly enough, there were no heat warnings either.


#2

Oh yikes. They’re gonna probably want to replace that. Sounds like there was a weak spot in the tank and it finally leaked. Bummer. :neutral_face:


#3

Oh no! Thanks for letting us know about this. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.


#4