Cooling Issues

So I have been having cooling Issues with the Glowforge and may I say I hope they can call me back and help me resolve this matter since I have been in communication with them but I have not heard from them. Plus may I say I love Glowforge everything I was able to do , it helped my small business and being a small business I would hate to loose this amazing Machine in a month :frowning: :frowning: . Need help from you Glowforge please help.

Glowforge does not offer phone support. If you have a case open via email, this one will be closed and they will continue to work via email.


Then how do i get a follow up?

They will typically respond within one business day.

Hello @djjay18, I see you also emailed us about this issue and we’re working with you there, so I’m going to close this topic.