Credit not visible in shop

I’m looking for my credit I received when I backed the glowforge kickstarter, where can I find this? I’ve looked in the shop but I cannot find it. It was there last year.

Hi @chrisnobles

We’ve change e-commerce platforms and your credits are stored on our previous platform and are just waiting to be exchanged. To exchange your store credits for a gift card, make sure you’re logged in when visiting When there are items in your cart, you’ll see a link near the top of the page that says “You’ve got credits on file! Click here and we’ll email them to you as a gift card.” We’ll then send you a gift card that can be applied toward your purchase at checkout.

If you don’t see the link or run into trouble, please let us know.