Crumtray has one elevated rib

hi there have my glowforge just a week and found a problem :cry: whit the crumb tray as you can see in the movie one rib is elevated.
what now? hope you can help me by sending me a new one that’s complete flat.

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Can’t see the video (just blank white space) but if that is the case, they can surely send you a new crumb tray.

Photos would be better.

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maybe its not uploaded yet?

I get six seconds of heavy breathing or scraping

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sry for breathing:rofl:

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Works for me… volume down lol. They’ll get ya taken care of.

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I tried to take picture but the movie shows the problem better

Understood. Just letting you know, the movie is not visible to me, in Chrome or Safari.

discourse often has issue with movies that are uploaded directly. it’s annoying. Youtube links work best for posting videos here.

thanks for the tip uploaded the you tube version


Aha… it was scraping, not breathing! :smiley:

They can send a replacement, but if it was me, I’d just sand it down. It doesn’t look like it’s even 1mm proud of the surface. I understand you shouldn’t have to…

I’m sorry about the trouble with your crumb tray. Thank you for providing a detailed video. I want you to have a flat, level crumb tray, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.