My GF was fine yesterday and today I logged in and all of my custom settings are gone. Am I alone in this or is this a global issue?
Looks like it’s not global.
Do you mean settings for a particular action (like Cut)
or do you mean within a specific design?
In either case I’d suggest trying in a different browser and/or clearing your cache to see if it’s a hiccup.
Also, both of those are specific to your login email so if by chance you have multiple accounts be sure you’re on the expected one…
1 Like
Note that for engraving, vector and raster are different settings. i.e. if you have vector engrave settings, they are not available for raster.
Caused a bit of confusion when custom settings were first released. Seemed like settings were vanishing at random.
(Not global… all mine are there.)
4 Likes
Looks like that may have been the issue but I’ll try with a few other images. They were back this morning.
1 Like
I’m glad you resolved it! Thank you @eflyguy for your advice. I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!