On October 2, 2018 I reported to Glowforge that I was getting a lid open error and it looked like the ribbon connection on the back of the unit had flamed out. Jazmine from customer service responded quickly with my case # (93445) and eventually informed me I needed to send the unit back. Since then there has been no communication, no shipping label (as promised,) no response to my emails…
I am not sure where to go next. The glowforge pro will not operate. It was a brand new unit and I am feeling really betrayed by glowforge support.