What will cause a project to not be cut all the way through?
If the material is warped even slightly, it might not cut. If the material is not Proofgrade, there may be glue pockets or voids that won’t cut. If the Glowforge optics are not clean, it may not cut properly. If your settings are wrong, it won’t cut.
It would be helpful if you stated what material you are trying to cut along with the settings you are using and share a picture of the back of the material to show how close to cutting through it is.
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I’m so sorry that your print didn’t turn out as expected.
There are several things that need to be checked if the laser doesn’t cleanly cut through the material. I’ve included several links that will take you to reference instructions and photos. Please turn off your Glowforge and check the following:
- The crumb tray is clean and properly installed
- The material is perfectly flat on the crumb tray
- All optical components are clean and undamaged
- Design is set to “Cut”
Once all these things have been checked, please perform the following test print.
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Print the Gift of Good Measure on Proofgrade material, using Proofgrade settings.
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When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.
Check the completed print:
- If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and post these photos in your reply.
- If the Gift of Good Measure cuts successfully, please try another print of the design you experienced the issue with, and let us know the results.
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.