I cleaned my machine and put it all back together and now the right side does not cut straight. I have checked the wheels on the carriage plate, checked the belt. Everything is on correctly. Tension is great. If I move the words to the left side they cut great. When I cut on the right it cuts so off and on top of each other it will just burn a line up and down till it burns. Cut gift of good measure on the side that’s messing up and it cut perfect. Cut a word right after and it did a line up and down till it burst in flames. I’m loosing my mind. I have a pro. Cutting 1/4 birch with mdf core and have never had an issue. Left side has no issue either.
Is the crumb tray seated correctly? If there is a bow in the board it wont focus correctly resulting in flares/fires.
I’m sorry about the trouble with your Glowforge. I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.