Damage to my glowforge and no answers from support!

The proofgrade acrylic I purchased from glowforge started another fire in my machine. I was right there, but before I could get it out, it burned through the belt. I have orders for customers and can’t even get a response to my emails. i had a problem once before and I was answered right away and the problem was completed handled within a few days. This time I am still waiting for a response on Tuesday from emails sent on Saturday.

Support doesn’t usually respond over the weekend, so most likely they just got your email yesterday. You could try the chat feature…or just be patient a little longer.

okay thank you

Michelle Stuck


You might want to remove your phone number from this public forum.

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I’m so sorry for the trouble with your Glowforge as well as for our team’s delayed response. I’ve sent you a response via email with next steps, so I’m going to close this forum thread and our team will continue to assist you via email.