I just received two boxes (of the three that were shipped). Tracked progress entire way. Said three out for delivery.
Only two arrived.
The machine box is badly damaged and I hear a lot of movement sounding like metal on metal in the box. One handle is completely missing, box is opened on bottom and a huge rip in the side. It was packed on its side in truck. Arrows say to store differently.
What do I do? He wouldn’t allow me to sign nor note the damage because of social distancing
The third missing box is my air filter. This is a consistent problem with fedex when they are shipping multiple items under 1 master tracking number.
There has to be a better way to ship. For $7000 I did expect to receive a well packaged damage free box AND contents. The box is much too heavy for one person to carry due to its size and there is only one delivery driver on a truck. I have stairs up to my building so it still sits outside.
I do not want to start off with a brand new machine where parts have been jostled around in shipment And need to be reconnected. Always has been a recipe for disaster in my experience. It appears the forum is the only way to communicate?
I need replacement on my pro machine and need my air filter. ( Also a box in good shape to be able to save in case I need to send back For repair)
If there is a better way to get this done more efficiently, please let me know. I posted to forum as it said most questions can be resolved here. Thanks all. And very disappointed with problems before I even get to unpack and set up.