I wasn’t available at 7pm EST on a Friday for the Q&A back in December. @dan said he would answer questions for those who were unable to attend. The following are a few questions I have.
#1. Can we get a credible probability, as of today (and every month until your self-imposed deadline), for keeping the proposed December 2016 timeline for delivery?
Getting a trajectory of the machine delivery is much more useful to your crowdfunders than “Everything is good…until it’s not at the last minute”. You expect your customers to be patient and compassionate when you blow through multiple deadlines and extend them not by single months but half years. It would go a long way if you’d help manage the timelines and expectations of your first customers a little better than in the past. Business is about equal relationships. Your communication efforts thus do not make the grade for the professional pedigree you project.
#2. Can we reliably expect a reasonably brief but transparent monthly update on the status of the project?
#2a. Can we get more clear numbers of machines you are delivering in your updates?
The clarity of progress would go a long way to reducing the damage your communication/delays have caused.
#3. Very disappointed to see you decided it was necessary to materially change the specs of the machine you’re making for us without consulting the people who are buying it. I’m speaking here about the bed depth reduction from 12" to 11.5" more than a year after the pre-order campaign closed. Is it possible via software to cut/engrave a 12x12" part slower but without rotating it 180deg or is this a mechanical issue at this point?
12 inches is a baseline for a lot of designs. The reduction is a major loss to the usability of the machine I thought I was pre-ordering. Oops, I meant crowdfunding
**Speaking of crowdfunding, the presentation of Glowforge has always been “crowdfunding”. It would be nice if the post-campaign communication could reflect that a bit more (regular, reasonable intervals with tangible and clear data). **
You guys have the capacity for greatness. You’ve seemingly done it in the prototypes. I’ve seen the machines in person and they are nothing short of remarkable. Keep it up, just sprinkle some of that special sauce in these under-addressed areas as well
Thanks and looking forward to using the machine!