Continuing the discussion from Dan, where’s my proofgrade order?:
I need to follow up on this, as the original thread was closed prematurely. Where to begin? I did receive this order shortly after complaining about it, but there are a number of issues with that.
I ordered 16 sheets of acrylic which were shrink-wrapped together. This was quite a heavy solid mass. These sheets were thrown into a way oversized box with just flimsy air cushioning for packing material. Not one of the air cushions survived the journey. All that was left was the burst plastic film, and as a result, the acrylic had punched a large hole in the side of the box. If I had ordered a lens or anything else that was small, it would never have made it to me.
I have pictures of all this, and I won’t know if any of the acrylic is damaged until I take the paper off it after engraving it. If this came from Glowforge’s new fulfillment center then I have zero confidence in ordering anything again.