Heyo. I’m posting here to hopefully get a quicker response, as I didn’t even receive the usual automated email after using the contact form. I’ve checked every folder in my email, including spam, and there’s nothing there.
I loaded up my material last night and flipped the power switch on my Glowforge Basic. Everything powered up just fine. I walked back to my office to start setting up the cut in the app. When I was finished, I saw that the app was saying that my Glowforge was ‘Offline’. I went to see what was up and the power was off. I was thinking maybe I just imagined turning it on, but I checked and the power switch was still in the ‘On’ position.
I tried new cords, different outlets that all tested fine with other electronics, and I tried letting it sit overnight because someone mentioned in one of these topics that maybe the capacitors had to reset. Nothing. Still completely dead. I had last used it Thursday night for maybe an hour max.
Any help or solutions from staff would greatly be appreciated.