Delay in Order? No answer from support

I placed an order for a glowforge pro and was expecting delivery today. So far, I haven’t received any notification of shipment or any update that my order has been delayed. I’ve tried emailing support and am not getting a response. Does anyone know how long it is currently taking Glowforge to respond to emails? It’s been several days and I haven’t received a response. I’m trying to plan projects for my business and would just like to have an updated shipping time if possible. The communication has been lacking and kind of disappointing.

You’ve opened a support ticket by posting here, so they’ll be along soon.

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I’m so sorry difficulty @alenap0421. I’ve just followed up to your email with an update on your order. Since we are working on it there, I’m going to close this thread. Thank you for your patience while we sort this out.