Delayed shipping and response time

Has anyone ever sent a check for payment? My employer had mailed a check a month ago to glowfordge. Glowfordge then emailed me confirmation of its receipt along with a question. I instantly responded and got nothing back from glowfordge. I then sent follow up emails again and I have not received any response to my emails or any direction from them. They have had the check for a few weeks has any experienced this before? Based on the shipping time listed on their website my nit should have already arrived.

Thanks for letting us know about this. We aim for faster service than you received and I apologize. I can confirm we’ve just sent an email with order details, so I hope your questions have been answered. If you have any other questions, please let us know by starting a new thread here or reaching out via email.