I am getting the The design has failed to load
Please go back to the dashboard and try again.
I have cleared my cache and restarted my computer. I receive the message when I tried to import a new design or open an old design.
When I tried to create a brand new design, there were no tools on the lefthand side available. When I tried to add a design, I got another error message and the page reloaded to the dashboard on its own.
Welcome to the forum.
Have you tried using a different browser to open the app?
Have you sent a support request to Glowforge?
We are also having this problem. Specifically I am having this problem on our school district devices. For us, we have cleared the cache/cookies and turned off all extensions that we have the ability to turn off. After all that, we believe it is the Linewize app that our school district uses to monitor internet safety. We believe that maybe Glowforge did an update on their app that broke us and I am working with the tech department to figure out what Linewize is currently blocking that it needs to unblock for this to work. Our current work around for this issue is to go into a Chrome guest browser and that currently works because it is not controlled by Linewize. I am only saying this because I know other people in the district are broken and I suspect people who work in other school districts and use a Glowforge as also broken due to this. Good luck!