Design not cutting through proof grade acrylic

Newbie here: I purchased a design through the catalog (acrylic drink tabs), I’m using clear proof grade material, but the design is not cutting through the material all the way. Help please

You’ve opened a support ticket by posting here, so they’ll be along soon to help you, but in the meantime here’s the official guidance on what to try:


I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.