Desing has failed to load

[leahgee2]

Hi!

I’m getting “design failed to load”

I’m a very light user on a Glowforge Basic, (no premium membership). last time I used my machine was months ago, without any issue,

machine shows as ready. it centers and scans fine.

I can’t load any design, even a gift of good measure or any design I’ve successfully loaded in the past.

I can create a new design> create a blank design, and I see my material. but I can’t upload anything.

I can try trace a design but when it comes to “place artwork” it says unexpected error occured.

I cleaned lens, camera and logo with zeiss wipe. I rebooted several times.

I tried on 2 PCs and through my phone

I’ve reset the network.

I’ve reached out to support, but are there things I can try in the meantime?

Thanks!

[leahgee2]

welp it works now, I think I’ll leave this up for future reference.

I think both PCs were running a browser extension Consent-o-matic (for removing cookies consent) that might cause issue. disabling the extension solved it.

Or maybe it just resolved itself after a few hours of my fiddling.

Or maybe it’s because the 3D printer was running in the same room at the time, and, you know, it was a bit jealous.

Don’t know for sure but it’s working now!

[rappee25407]

Glad it worked itself out for whatever reason. Happy Forging!

[jamesdhatch]

Basic Internet infrastructure has been erratic for a couple of weeks with an AWS outage and now a Microsoft outage. Both are very large hosting companies for companies like GF who do not run their own servers (or potentially your ISP as well). I don’t recall which GF uses for their servers but they’re undoubtedly affected. The route to their servers may also be impacted depending on your ISP (Microsoft is reporting DNS issues - the “how do I get there?” service that tells your browser how to find things).