7 days ago our pro which had worked flawlessly suddenly stopped mid project with an orange light.
We cleaned all the lens and mirrors and cleared the orange light but it has not cut since then.
We have tried all the standard processes that have worked in the past regarding printing the gift of good measure on medium draft board but it will not cut through.
It appears to flare and burn on the cutting side but blank on the reverse. It will score and etch but not cut.
We have had only one suggestion from a technician at glowforge to check the printer head connection and a ribbon on a board to the left of the bed area. We took pics and sent them and confirmed they appeared to be ok.
Can you possibly help us we are at a complete loss what to try next.
We are a small business who has had to contract a third party to print for us. We are losing big $$ every day this machine is down and the lack of support is really getting us down.