Diff. intensities during a cut

Did you get the situation with multiple passes figured out? Not saying it is multiple passes but it looks like what multiple passes would look like. If the paths are disconnected in the design, or an old, remnant duplicate line remained, that could certainly do it.

1 Like

I’m so sorry to hear that you hit this snag. I appreciate you sending over multiple images of your prints.

When you have a moment, could you please do the following?

  1. Turn off your Glowforge, then turn it back on
  2. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the bed and load the Gift of Good Measure design.
  3. Set the score and engrave steps to ‘ignore.’ Print the Gift of Good measure using the default settings. Allow the print to finish.
  4. When the print finishes, leave the lid closed and wait until the fans stop and the picture of the bed updates.
  5. Check the completed print:
    • If the Gift of Good Measure fails to cut, please let us know the date and time of the print
  • If the Gift of Good Measure cuts successfully, please try another print of the design you saw the issue with, and let us know the results.
  1. If the issue still occurs, please let us know the date and time of the finished print.

Once I can review this print, I’ll send over the next best steps.

1 Like

What are the default settings?

The default settings will change depending on what kind of material you are printing on. Print it on a sheet of Proofgrade (medium draftboard is fine) and specify that as the material in the upper lefthand corner of the thumbnail column if the QR code is not read by the machine.

It cut. But did two passes when I asked for 1 on my project again. I waited 6 weeks for this machine and it does not work right. Please send a replacement and I will cross ship this one back. By brother Jon Glazer has been using this machine for a long time and is as baffeled as you are.

Thank You
Julie.

The Gift of Good Measure cut twice??

Now but now it did 4 passes!

Okay @julieogle99 - some of that is a little bit confusing, if you want us to suggest something else for you to try, I need to clarify a few things…

  1. Did you cut the Gift of Good Measure on Draftboard? (yes, no)
  2. Did that file cut through? (yes, no)
  3. Did it cut through without the doubling up at the start of the cut? (yes, no)
  4. Did you then cut your own file on draftboard? (The one with the wiggles? yes/no)
  5. Did that file cut the start twice, or the whole thing twice? (just the start/the whole thing)
  6. When you ran it again, did it just cut the start four times, or the whole thing 4 times? (just the start/the whole thing)

After clarifying these things, i can suggest a few other things that we can try, but I need to know what happened, specifically, each time you tried to cut it. Don’t mix them up.

You can just type the number of the question followed by the answer chosen out of the parentheses.

Update: Since the OP has opted to work directly with support on the problem, this can be ignored.

3 Likes

6 weeks is a really long time, i only had to wait 4 years.

2 Likes

I doubt she would have put her eggs on glowforge knowing that it was a 6 year wait. I am certain you got a discount on the wait for being a founder. So that means, really, nothing in this case. 6 weeks is a long time for an american made item to be delivered.

1 Like

Did all that and it did fine. Think I figured out the 4 thing but it still cuts one more pass than requested on small detailed items which fries the wood.

In that case, it might be something in the file. If you want to send me a copy in a PM, I can take a look at it to see if there is anything amiss in it. (Or you can post it here if it is not proprietary.)

To post the file…zip it first…then drag and drop the zipped file onto a new line in your reply.

Thanks for your help Jules. I am waiting to hear from a GF support person. I need to attack all the other things on my list. I am also working with my brother who has been using this machine for years. He is also stumped.

Hi Marc, I am still having all the issues. I went through complete diagnostics with someone on chat. Took close to 45 min. He said he would have to take it to a higher technician.

I just printed it on a different machine with no problem.

I’m so sorry for the frustration.

We’re seeing this too, and the team is looking into it now.

I extracted the logs to investigate the problem you reported, and I noticed that you’re using manual settings for all the prints of that design.

The workaround is to use different settings. For example, using Proofgrade settings would avoid this problem.

Can you let me know if you see this issue when using Proofgrade settings?

2 Likes

Yes did this with tech.
Julie Ogle

Nov 6, 4:11 PM PST

Chat started: 2019-11-06 10:55 PM UTC

(10:55:50 PM) Glowforge: Hello - do you have any questions for me?
(10:55:59 PM) Julie Ogle: I have been posting on the community support forum for some problems on my new basic. I actually have a laundry list and would like some direct support.
(10:56:35 PM) Julie Ogle: 1. Brings up old scans while working on project.
(10:56:37 PM) Julie Ogle: 2.
(10:56:53 PM) Julie Ogle: 2. More passes than requested. Up to 4.
(10:57:15 PM) Julie Ogle: 3. Brings up old projects as I am sitting there.
(10:57:30 PM) Julie Ogle: 4. Different intensities in cutting during the same project.
(10:57:39 PM) Julie Ogle: Same cut I mean.
(11:00:09 PM) *** Dakota G joined the chat ***
(11:00:43 PM) Dakota G: Hi Julie, I’m so sorry you ran into trouble! Give me a few minutes to investigate this.
(11:01:26 PM) Julie Ogle: It is only a week old. Not even a week.
(11:02:51 PM) Dakota G: Can you let me know the date and times of some of the prints that have had issues?
(11:03:03 PM) Julie Ogle: I open and closed the lid and it gave me another image.
(11:03:20 PM) Julie Ogle: 2 min ago and over the past 3 days.
(11:04:54 PM) Dakota G: Thank you for confirming. I’m investigating this now.
(11:05:22 PM) Julie Ogle: I have done a recalb. and a Gift of good measure.
(11:10:44 PM) Julie Ogle: I have had fewer problems on my old one that is currently being sent in for service.
(11:11:01 PM) Dakota G: Thank you for waiting. Regarding the issues with old scans and projects being brought up, if possible, can you take screenshots showing what you are experiencing with that?
(11:12:10 PM) Dakota G: Also, I noticed your forum post about the settings. Since the outage has been resolved, did your settings come back?
(11:13:21 PM) Julie Ogle: Yes the setting are back. I turned the machine off so I can not send you a pic. Although it was only of a piece of wood I used days ago. I am more concerned about the passes and inconsistent cutting during a single cut. I posted pics of this.
(11:15:29 PM) Dakota G: Thank you for confirming. Regarding the passes, I see in your prints that they were set to do 2 passes.
(11:16:15 PM) Dakota G: I have a good resource here for using manual mode, and can be helpful for double checking settings: https://glowforge.com/support/topic/first-three-prints/working-with-manual-mode
(11:17:32 PM) Julie Ogle: I am having to turn off the machine after every cut to get an accurate image.
(11:18:20 PM) Dakota G: Are you using the set focus feature?
(11:18:42 PM) Julie Ogle: I have been working in man mode.
(11:18:49 PM) Julie Ogle: I have set focus but will try again.
(11:20:44 PM) Dakota G: Also, regarding the issue with varying intensities when cutting, we’re seeing this too, and the team is looking into it now.

The workaround is to use different settings. For example, using Proofgrade settings would avoid this problem.

Can you let me know if you see this issue when using Proofgrade settings?
(11:25:30 PM) Dakota G: Just to be sure I understand, can you elaborate on the issue with the images a bit more?
(11:27:08 PM) Julie Ogle: Let me try it
(11:28:30 PM) Julie Ogle: When you say proof grade do you mean choose something from the material drop down?
(11:28:38 PM) Dakota G: Yes.
(11:29:01 PM) Julie Ogle: ok hang on a sec.
(11:30:24 PM) Julie Ogle: This intensity is still messed up. I have a craft show on sat. This will prevent me from making my product.
(11:30:45 PM) Dakota G: Can you send me a photo of that print?
(11:31:12 PM) Julie Ogle: Visitor uploaded: 20191105_151813.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/7cadeda442f165238ffa113fb8000aad73a5ebe9.jpg
Type: image/jpeg
Size: 102818
(11:31:36 PM) Julie Ogle: And it does it towards the end.
(11:31:49 PM) Dakota G: Is that the print you just did?
(11:31:55 PM) Julie Ogle: yes
(11:32:04 PM) Dakota G: Using the Proofgrade settings?
(11:32:09 PM) Julie Ogle: yes
(11:33:03 PM) Dakota G: Looking at the prints, it looks like manual settings were still used.
(11:34:26 PM) Dakota G: After you select from the dropdown, click on the print steps along the left side and make sure “Proofgrade cut” is selected.
(11:35:09 PM) Dakota G: If you see the manual settings window instead, click the little "back button in the upper corner of that window to get back to Proofgrade settings.
(11:35:54 PM) Julie Ogle: No manual window. Just says medium draftboard. No where to select proofgrade.
(11:36:08 PM) Dakota G: Can you send me a screenshot of what you see?
(11:38:49 PM) Dakota G: When you click on the thumbnail on the left of the workspace, does the window that open look like this?:
(11:38:50 PM) Julie Ogle: Visitor uploaded: Screen.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/d2a073b1b54d558e747db7356a66afdd37066a5a.jpg
Type: image/jpeg
Size: 160957
(11:38:54 PM) Dakota G: Agent uploaded: Capture.PNG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/a844d827146875aeb20d27af03ae7e2585e51533.png
Type: image/png
Size: 31679
(11:39:14 PM) Julie Ogle: yes
(11:40:47 PM) Dakota G: Can you individually click on all the steps on the left side, and send me a screenshot of the window that pops out for each step?
(11:41:14 PM) Julie Ogle: At this point I will work with what I have while you send a new machine I do not have the time to mess with this.
(11:41:49 PM) Dakota G: I can have my senior associates follow up with you in email if you’d like. They will have better expertise.
(11:42:30 PM) Julie Ogle: No just send a new maching.
(11:42:33 PM) Julie Ogle: machine.
(11:42:45 PM) Julie Ogle: Too many issues and we are only working on one.
(11:43:41 PM) Julie Ogle: Visitor uploaded: Capture.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/f9df40c5ce0f6b778e67d53ec97eed5c7c83ffad.jpg
Type: image/jpeg
Size: 37853
(11:43:51 PM) Julie Ogle: Last screen shot.
(11:45:03 PM) Dakota G: That does have manual settings. Please click on the “back” button in the upper left corner of that white window.
(11:45:13 PM) Dakota G: Then try a print one more time.
(11:45:30 PM) Julie Ogle: At design page.
(11:45:42 PM) Julie Ogle: Now what would you like me to do.
(11:46:08 PM) Julie Ogle: design library.
(11:46:22 PM) Dakota G: Agent uploaded: Capture.PNG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/8bc73495ec3d48dff6e864846a00df52d93db1d8.png
Type: image/png
Size: 98633
(11:46:59 PM) Julie Ogle: now what
(11:47:49 PM) Dakota G: Does that window look like this now?:
(11:47:54 PM) Julie Ogle: yes
(11:47:55 PM) Dakota G: Agent uploaded: a844d827146875aeb20d27af03ae7e2585e51533.png
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/8b8611f7aa5b1ad5a62095e6fa16de60958107d8.png
Type: image/png
Size: 31679
(11:48:11 PM) Dakota G: Go ahead and try a test print one more time.
(11:48:29 PM) Julie Ogle: No it does not. It has my design on it.
(11:49:52 PM) Julie Ogle: Visitor uploaded: Capture.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/b865f971a8805da5780aee027fbe418439c402a4.jpg
Type: image/jpeg
Size: 144470
(11:50:55 PM) Julie Ogle: 'no place to choose proof grade
(11:51:00 PM) Dakota G: Ah, ok, I see where we may be encountering a miscommunication.
(11:51:55 PM) Julie Ogle: ok?
(11:52:08 PM) Dakota G: Agent uploaded: b865f971a8805da5780aee027fbe418439c402a4.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/659f29987a3c5b8637ccda42fdd4f2354f4068cf.jpg
Type: image/jpeg
Size: 212089
(11:52:37 PM) Julie Ogle: yep
(11:53:00 PM) Dakota G: The item I’ve selected in red is currently set to manual settings, if you click on that and then select the back button, you’ll then be in Proofgrade settings for that step.
(11:53:14 PM) Julie Ogle: Ok I see proof grade now. Let me try it…
(11:54:18 PM) Julie Ogle: Just went to cut and a different image of old wood showed up. Have to shut down machine be back.
(11:54:52 PM) Dakota G: Does opening and closing the lid refresh that image?
(11:54:58 PM) Julie Ogle: no
(11:55:03 PM) Julie Ogle: waiting for warm up.
(11:56:35 PM) Julie Ogle: been 3 hours and I have not been able to cut a thing for my show.
(11:56:43 PM) Julie Ogle: still waiting.
(11:57:08 PM) Dakota G: I understand, and I’m so sorry for the poor experience you’ve had. Let me know when you are able to do the print.
(11:58:03 PM) Julie Ogle: did you know when you hit the volume key on your key board the image on the forge gets smaller?
(12:00:35 AM) Dakota G: It may be different from keyboard to keyboard, but some keys can have more than one function. Your volume key may also be the zoom key.
(12:00:56 AM) Julie Ogle: Even more inconsistent than before. Working on sending pic.
(12:01:39 AM) Julie Ogle: Visitor uploaded: Proofgrade.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/15d399e27383aa427749af536e4f9c65c0cdea8b.jpg
Type: image/jpeg
Size: 85513
(12:05:25 AM) Julie Ogle: I also have customers waiting on orders.
(12:05:58 AM) Dakota G: Thank you for trying that and sending that photo. Unfortunately this issue is outside of my scope of knowledge, but I will have our engineers look into this and follow up with you in email. Is julieogle99@gmail.com the best email to reach you at?
(12:07:18 AM) Julie Ogle: Yes. Can you also give them the laundry list of other things?
(12:08:22 AM) Dakota G: Yes, I’ll make sure all the details reach them. While I’m here, do you have any other questions for me today?
(12:08:49 AM) Julie Ogle: LOL We can stay here all night…One think or 5 things at a time…lol
(12:09:35 AM) Dakota G: Five is fine!
(12:09:57 AM) Julie Ogle: Ok I will wait to year from you.
(12:10:10 AM) Julie Ogle: From them
(12:10:38 AM) Dakota G: If any other questions arise in the meantime, feel free to reach back out. I hope you have a good rest of your evening, Julie!
(12:10:57 AM) Julie Ogle: ik
(12:11:04 AM) *** Dakota G left the chat ***

Julie Ogle

Nov 6, 4:11 PM PST

Chat started: 2019-11-06 10:55 PM UTC

(10:55:50 PM) Glowforge: Hello - do you have any questions for me?
(10:55:59 PM) Julie Ogle: I have been posting on the community support forum for some problems on my new basic. I actually have a laundry list and would like some direct support.
(10:56:35 PM) Julie Ogle: 1. Brings up old scans while working on project.
(10:56:37 PM) Julie Ogle: 2.
(10:56:53 PM) Julie Ogle: 2. More passes than requested. Up to 4.
(10:57:15 PM) Julie Ogle: 3. Brings up old projects as I am sitting there.
(10:57:30 PM) Julie Ogle: 4. Different intensities in cutting during the same project.
(10:57:39 PM) Julie Ogle: Same cut I mean.
(11:00:09 PM) *** Dakota G joined the chat ***
(11:00:43 PM) Dakota G: Hi Julie, I’m so sorry you ran into trouble! Give me a few minutes to investigate this.
(11:01:26 PM) Julie Ogle: It is only a week old. Not even a week.
(11:02:51 PM) Dakota G: Can you let me know the date and times of some of the prints that have had issues?
(11:03:03 PM) Julie Ogle: I open and closed the lid and it gave me another image.
(11:03:20 PM) Julie Ogle: 2 min ago and over the past 3 days.
(11:04:54 PM) Dakota G: Thank you for confirming. I’m investigating this now.
(11:05:22 PM) Julie Ogle: I have done a recalb. and a Gift of good measure.
(11:10:44 PM) Julie Ogle: I have had fewer problems on my old one that is currently being sent in for service.
(11:11:01 PM) Dakota G: Thank you for waiting. Regarding the issues with old scans and projects being brought up, if possible, can you take screenshots showing what you are experiencing with that?
(11:12:10 PM) Dakota G: Also, I noticed your forum post about the settings. Since the outage has been resolved, did your settings come back?
(11:13:21 PM) Julie Ogle: Yes the setting are back. I turned the machine off so I can not send you a pic. Although it was only of a piece of wood I used days ago. I am more concerned about the passes and inconsistent cutting during a single cut. I posted pics of this.
(11:15:29 PM) Dakota G: Thank you for confirming. Regarding the passes, I see in your prints that they were set to do 2 passes.
(11:16:15 PM) Dakota G: I have a good resource here for using manual mode, and can be helpful for double checking settings: https://glowforge.com/support/topic/first-three-prints/working-with-manual-mode
(11:17:32 PM) Julie Ogle: I am having to turn off the machine after every cut to get an accurate image.
(11:18:20 PM) Dakota G: Are you using the set focus feature?
(11:18:42 PM) Julie Ogle: I have been working in man mode.
(11:18:49 PM) Julie Ogle: I have set focus but will try again.
(11:20:44 PM) Dakota G: Also, regarding the issue with varying intensities when cutting, we’re seeing this too, and the team is looking into it now.

The workaround is to use different settings. For example, using Proofgrade settings would avoid this problem.

Can you let me know if you see this issue when using Proofgrade settings?
(11:25:30 PM) Dakota G: Just to be sure I understand, can you elaborate on the issue with the images a bit more?
(11:27:08 PM) Julie Ogle: Let me try it
(11:28:30 PM) Julie Ogle: When you say proof grade do you mean choose something from the material drop down?
(11:28:38 PM) Dakota G: Yes.
(11:29:01 PM) Julie Ogle: ok hang on a sec.
(11:30:24 PM) Julie Ogle: This intensity is still messed up. I have a craft show on sat. This will prevent me from making my product.
(11:30:45 PM) Dakota G: Can you send me a photo of that print?
(11:31:12 PM) Julie Ogle: Visitor uploaded: 20191105_151813.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/7cadeda442f165238ffa113fb8000aad73a5ebe9.jpg
Type: image/jpeg
Size: 102818
(11:31:36 PM) Julie Ogle: And it does it towards the end.
(11:31:49 PM) Dakota G: Is that the print you just did?
(11:31:55 PM) Julie Ogle: yes
(11:32:04 PM) Dakota G: Using the Proofgrade settings?
(11:32:09 PM) Julie Ogle: yes
(11:33:03 PM) Dakota G: Looking at the prints, it looks like manual settings were still used.
(11:34:26 PM) Dakota G: After you select from the dropdown, click on the print steps along the left side and make sure “Proofgrade cut” is selected.
(11:35:09 PM) Dakota G: If you see the manual settings window instead, click the little "back button in the upper corner of that window to get back to Proofgrade settings.
(11:35:54 PM) Julie Ogle: No manual window. Just says medium draftboard. No where to select proofgrade.
(11:36:08 PM) Dakota G: Can you send me a screenshot of what you see?
(11:38:49 PM) Dakota G: When you click on the thumbnail on the left of the workspace, does the window that open look like this?:
(11:38:50 PM) Julie Ogle: Visitor uploaded: Screen.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/d2a073b1b54d558e747db7356a66afdd37066a5a.jpg
Type: image/jpeg
Size: 160957
(11:38:54 PM) Dakota G: Agent uploaded: Capture.PNG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/a844d827146875aeb20d27af03ae7e2585e51533.png
Type: image/png
Size: 31679
(11:39:14 PM) Julie Ogle: yes
(11:40:47 PM) Dakota G: Can you individually click on all the steps on the left side, and send me a screenshot of the window that pops out for each step?
(11:41:14 PM) Julie Ogle: At this point I will work with what I have while you send a new machine I do not have the time to mess with this.
(11:41:49 PM) Dakota G: I can have my senior associates follow up with you in email if you’d like. They will have better expertise.
(11:42:30 PM) Julie Ogle: No just send a new maching.
(11:42:33 PM) Julie Ogle: machine.
(11:42:45 PM) Julie Ogle: Too many issues and we are only working on one.
(11:43:41 PM) Julie Ogle: Visitor uploaded: Capture.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/f9df40c5ce0f6b778e67d53ec97eed5c7c83ffad.jpg
Type: image/jpeg
Size: 37853
(11:43:51 PM) Julie Ogle: Last screen shot.
(11:45:03 PM) Dakota G: That does have manual settings. Please click on the “back” button in the upper left corner of that white window.
(11:45:13 PM) Dakota G: Then try a print one more time.
(11:45:30 PM) Julie Ogle: At design page.
(11:45:42 PM) Julie Ogle: Now what would you like me to do.
(11:46:08 PM) Julie Ogle: design library.
(11:46:22 PM) Dakota G: Agent uploaded: Capture.PNG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/8bc73495ec3d48dff6e864846a00df52d93db1d8.png
Type: image/png
Size: 98633
(11:46:59 PM) Julie Ogle: now what
(11:47:49 PM) Dakota G: Does that window look like this now?:
(11:47:54 PM) Julie Ogle: yes
(11:47:55 PM) Dakota G: Agent uploaded: a844d827146875aeb20d27af03ae7e2585e51533.png
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/8b8611f7aa5b1ad5a62095e6fa16de60958107d8.png
Type: image/png
Size: 31679
(11:48:11 PM) Dakota G: Go ahead and try a test print one more time.
(11:48:29 PM) Julie Ogle: No it does not. It has my design on it.
(11:49:52 PM) Julie Ogle: Visitor uploaded: Capture.JPG
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/b865f971a8805da5780aee027fbe418439c402a4.jpg
Type: image/jpeg
Size: 144470
(11:50:55 PM) Julie Ogle: 'no place to choose proof grade
(11:51:00 PM) Dakota G: Ah, ok, I see where we may be encountering a miscommunication.
(11:51:55 PM) Julie Ogle: ok?
(11:52:08 PM) Dakota G: Agent uploaded: b865f971a8805da5780aee027fbe418439c402a4.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/659f29987a3c5b8637ccda42fdd4f2354f4068cf.jpg
Type: image/jpeg
Size: 212089
(11:52:37 PM) Julie Ogle: yep
(11:53:00 PM) Dakota G: The item I’ve selected in red is currently set to manual settings, if you click on that and then select the back button, you’ll then be in Proofgrade settings for that step.
(11:53:14 PM) Julie Ogle: Ok I see proof grade now. Let me try it…
(11:54:18 PM) Julie Ogle: Just went to cut and a different image of old wood showed up. Have to shut down machine be back.
(11:54:52 PM) Dakota G: Does opening and closing the lid refresh that image?
(11:54:58 PM) Julie Ogle: no
(11:55:03 PM) Julie Ogle: waiting for warm up.
(11:56:35 PM) Julie Ogle: been 3 hours and I have not been able to cut a thing for my show.
(11:56:43 PM) Julie Ogle: still waiting.
(11:57:08 PM) Dakota G: I understand, and I’m so sorry for the poor experience you’ve had. Let me know when you are able to do the print.
(11:58:03 PM) Julie Ogle: did you know when you hit the volume key on your key board the image on the forge gets smaller?
(12:00:35 AM) Dakota G: It may be different from keyboard to keyboard, but some keys can have more than one function. Your volume key may also be the zoom key.
(12:00:56 AM) Julie Ogle: Even more inconsistent than before. Working on sending pic.
(12:01:39 AM) Julie Ogle: Visitor uploaded: Proofgrade.jpg
URL: https://v2uploads.zopim.io/3/H/g/3Hg3gqxPVNW9b704k6rEGjn3PINLVWpg/15d399e27383aa427749af536e4f9c65c0cdea8b.jpg
Type: image/jpeg
Size: 85513
(12:05:25 AM) Julie Ogle: I also have customers waiting on orders.
(12:05:58 AM) Dakota G: Thank you for trying that and sending that photo. Unfortunately this issue is outside of my scope of knowledge, but I will have our engineers look into this and follow up with you in email. Is julieogle99@gmail.com the best email to reach you at?
(12:07:18 AM) Julie Ogle: Yes. Can you also give them the laundry list of other things?
(12:08:22 AM) Dakota G: Yes, I’ll make sure all the details reach them. While I’m here, do you have any other questions for me today?
(12:08:49 AM) Julie Ogle: LOL We can stay here all night…One think or 5 things at a time…lol
(12:09:35 AM) Dakota G: Five is fine!
(12:09:57 AM) Julie Ogle: Ok I will wait to year from you.
(12:10:10 AM) Julie Ogle: From them
(12:10:38 AM) Dakota G: If any other questions arise in the meantime, feel free to reach back out. I hope you have a good rest of your evening, Julie!
(12:10:57 AM) Julie Ogle: ik
(12:11:04 AM) *** Dakota G left the chat ***

Per my latest follow up in this thread: Laundry list, I’m going to close this thread and you’ll hear from me via email within the next two hours.

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