Discussion of December update

[Mike13]

I feel like I am not connecting some dots between the support talk & the talk of what I’m assuming might be bigger sheets of PG material.

[Jules]

@dan

We set yet another production record last week, resulting an a pancake breakfast at GFHQ, with griddles tended by yours truly.

Little known fact that such a skill is actually a requirement for CEOs.
(No kidding … hubs says you need a bigger griddle.)

That oversized looks totally delish as well. Can’t wait to try some.

Hope things continue to ramp up smoothly.

[jamesdhatch]

@Mike13

I feel like I am not connecting some dots between the support talk & the talk of what I’m assuming might be bigger sheets of PG material.

I think he missed a connecting sentence or section title

[wobblez]

Hi my estimate ship date has disappeared, and I have NOT received any notice. Before it disappeared it was December 7th. Is there another way to check on shipping status?

[derek]

@dan when shall we hear an update on air filters?

[Jules]

Recently I saw a response from Support that there was an error in their notification system recently that mailed the notices out. Yours may have been affected by that as well.

No Estimated Shipping Notification Email

I’m so sorry that you haven’t yet received your notification that your Glowforge is ready to start the shipping process. We recently found a problem with the system responsible for sending those emails that stopped your notification from being sent. You should be receiving that email soon.

[zerflo]

My estimated date also disappeared… I was supposed to get my email about shipping on last Thursday. Support hasn’t respond my email since.

Glad to read that things are still running at good speed.

Can’t wait to start making stuff with it.

Cmon, cmon!! Send it already.

[laird]

It’s great to see the “Proofgrade Pro” material - looks like 20" by 48"?

Also, if Proofgrade Pro is a few months out, does that imply that the software support for alignment for printing passthrough material is a few months out as well?

Finally, very happy to hear that you’re working on the scalability issues. Personally, I think that cloud-based software can be a fantastic architecture, but that service needs to be reliable and performant, and it’s been a bit unpredictable, at least for me.

[jordanloshinsky]

Can’t wait for pro passthrough. I’ve been chopping up my cuts.

Thanks for the update

[dwardio]

@derek

@dan when shall we hear an update on air filters?

We continue to move forward on both international and air filter as well. It’s a little harder to forecast when shipping will begin, but whenever we have a breakthrough or setback we update our individualized shipping forecast at Glowforge - the 3D laser printer.

[dan]

@mhumphrey

@dan is there a way we can tell when the update has rolled out to our account?

The rollout’s already complete.

[dan]

@jamesdhatch

I think he missed a connecting sentence or section title

Oops! Fixed. Thanks for pointing that out; a line got deleted in copy-paste. Terrible missed chance for a dadjoke.

[dan]

@wobblez

Hi my estimate ship date has disappeared, and I have NOT received any notice. Before it disappeared it was December 7th. Is there another way to check on shipping status?

We recently discovered that five days’ worth of email notifications didn’t get delivered - we’re re-sending tomorrow. Our apologies.

@derek

when shall we hear an update on air filters?

We’ll continue updating your air filter ship date weekly (at least) until it’s ready.

[zerflo]

I was in that bunch… and guess what??? I just got my EMAIL!!!

3…2…1… I die

Now to finally assemble my work table.

Cheers!

[dan]

Hooray! I believe the team’s at the office late getting out emails manually while we fix it.

[Mike13]

@dan

Oops! Fixed. Thanks for pointing that out; a line got deleted in copy-paste.

This is awesome! And I hope @laird ends up being right about his hope that the passthrough software will accompany the Pro sheets. That would be amazing!

[data]

@dan, why the international shipping date proposed for a month? I found my Estimated Shipping Notification Date sudden proposed a month from Early March to April. Disappointing.

[Noach]

@dan Mine as well. From the beginning of February to beginning of March. I hoped to hear something more about the progress of the international deliveries in the December update than this.

[f_debastiani]

Same here! Would appreciate an Update about this.

[dan]

We update every customer’s shipping date at least once a week (often more) based on our latest forecasts - that means they move based on many factors. For international customers, we also have to take into account shipping, logistics, and compliance, all of which are different for each country. We don’t share details on our shipping, logistics, and compliance activities, but you can always see the latest date in your shipping forecast on glowforge.com/account.