Does support work weekends?


#1

Just curious? I replied to a support email from yesterday at 0817 CST today (Saturday) and have not seen a response yet, 1530 CST. I’m wondering if support folks are not working on weekends, which is perfectly okay by me, I’m just curious.


#2

I’m pretty sure someone is manning the watch, at least on Saturdays. I have had a reply on Sat. and late too.


#3

Not unusual for a reply to take a couple days. They say 3 max but usually less. Pretty sure the team is swamped with hundreds of emails asking everything from “can I use a sponge as a filter?” to “why is shipping to Antarctica so hard?”

But yes, I often get responses on weekends.


#4

:rofl: well-of course, why not? :rofl::wink:


#5

I haven’t received normal support responses on the weekend. That being said Rita, works long hours and I gotten very late night responses on the weekends from her. So I don’t think it’s a normal thing, but it happens apparently.


#6

Simple answer: YES

Longer answer: I’ve personally, to my surprise, gotten support e-mails on Fridays, Saturdays, and Sundays.


#7

I believe I saw a post from @jaz here today.

Edit - @jae is here today also.


#8

Had a support email come in at 3 am on a Sunday (and I chided them for it, too).


#9

Email came at 0626 CST and then another one at 1231 this morning from Dan himself. So the question is answered - support does work weekends. Unfortunately it looks like my GF is going back :frowning:
I understand things like this happen, so no worries in the big scheme of things. My new PTO powered brush chipper arrives Tuesday so I wont have much inside time in the cumming weekends anyhow.


#10

While it’s true that Support works weekends and Dan works weekends, Dan is not Support. :slight_smile:


#11

Bit of a play on words, but I’ll agree. Dan is not support and support works weekends.


#12