Edit: You know what? No.
“because we’ve always done it that way” is a terrible reason to do something.
You cant know what most every other business does to mitigate shipping costs, that’s a non-starter.
We have no idea what GF has done, they don’t talk about these things in public. I’m just saying they’d be smart to reduce shipping costs to the customer, if they can.
Peace out. This is a dumb way to spend my time.
Start a new ticket. I had a ticket going well, then it just got lost and I heard nothing back. Started a new one with the old one’s reference number and got help and resolution within a couple of hours. Growing company with lots of new customer service people and all that. Good luck on getting up and running again! I would be (and was) super frustrated until I decided to try again. Yes, it shouldn’t have to be that way, but benefit of the doubt and all that.
I’m so sorry for the delay getting back to you.
I’ll follow up with you with more details via email shortly.