Early Bird Pricing Still available 2 days after the 23rd of October

Community Support
1

I was able to buy one of your machines at the Early Bird Price 2 days after the supposed deadline. Will I still get my machine?
I knew you were very busy, but I didn’t get an e-mail back from you which made me worry about getting it until AFTER I already had bought the machine (I used Paypal)… so I’m not worried about getting a refund b/c they have a personal refund policy that if I don’t receive what I ordered then I can get a FULL REFUND, but I’d rather just get what I ordered.

Will those of us who were able to buy their machine and then got this scary message from you still be able to get what they ordered? I was encouraged when I got a message saying you “still had some machines available” at that price… did you have overflow and just want to sell them… or what? I’m worried and confused and I can’t get hold of anyone at your company. To be 100% clear your site allowed me to buy one of your machines for the pre-order price, and then AFTER I bought it I got a scary e-mail saying the 1/2 price promotion was over 2 days BEFORE I bought it ON YOUR SITE. I am guessing you still had some in stock you wanted to sell and that I was lucky enough to get one for 1/2 price because that Pre-Order Pricing option WAS available when I bought it.

However, I am now very worried I will not get my Glowforge. I ordered a basic model with a built-in Air Filter.

2

Dan said in another thread the the pre sale price had been extended through the weekend, so I think you are all good.

3

Thank you so much! You know you really should take it down when it’s actually down so people don’t get scared… also don’t send those scary “oh it ended e-mails” if you extended it a little. I was terribly worried. I’m glad I posted the topic on here b/c e-mailing your support wasn’t helping. (SIGH OF RELIEF)

4

We extended it because we’re so backed up in replying to emails we had to give everyone another two days. : )
But duly noted, and I’m glad you made it under the line!

5

This is a pre-production order, remember. They don’t have any in stock yet.