It seems like there is an increasing number of frustrated customers with customer support and purchases. Now I am noticing a lot of the staff are closing off the topic in a timely manner to avoid an avalanche of other frustrated customers.
I had someone from staff close off my thread saying that a follow-up email would be sent but nope. Nada.
Spent money on a pro, a basic, and a refurbished Machine and this is how it’s treated.
I am so sorry that you haven’t received your replacement Glowforge yet. I have followed up to your email with more details about your order.
Since we’re working on it there, I’m going to close this thread.