Engrave Passthrough fail

I keep trying to engrave a larger project that requires a passthrough since its quite big! Ive made it twice before. This time it just keeps saying failed, align manually or cancel, but i cant align manually when it didnt even make the first half of the print at least. IM stuck here, this never used to happen!

Did you send a request to support with time/date of print and pics/screenshots?

They can look at logs and pre/post print images captured by the machine, and advise.


waiting on their reply !! im worried because they sent me this refurbished machine a week ago … my old one didnt do this.

In that case, it’s quite likely a setting that they can adjust from their side.

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