Baby woke up, so I haven’t been able to do anything else yet.
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Restarted, tried the same file again. Same result.
Trying a different file now that I did earlier today.
Edit:
Tried a different file. Didn’t restart before hand. It printed fine, but the position is significantly off.
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Looks like it needs to be re-calibrated. The belts must have slipped when it was banging. Hopefully a reboot should fix it.
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Have you power-cycled since then? Have you got the right material thickness? (Just going down the checklist)
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I power cycled after this and it’s printing as close as it normally does. This is proofgrade, so the thickness is automatic.
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Okay, did some more testing.
It’s definitely the file. It happens every time I try to engrave that file. It is a SVG that has a PNG embedded in it. When I load the PNG, it prints fine. When I load this, it freaks out.
I’m pretty sure the file is possessed 
. Possibly by a gremlin , maybe something more …sinister 
.
So, yea, here’s the file. 
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If you haven’t yet, it will be a big help to all of us if you send that file to Support for analysis. I mean… It sounds like it could actually cause damage. No file should make your unit perform like that.
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The circle is not a path but remains a stroke, but that didn’t make a difference. I loaded it fine and it cut the circle ok. Just resized it in the GFUI.
I sent it to them with my first email. I’m assuming they are trying an exorcism.
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Oh, that’s gonna turn out neat! I’d try it but… yeah I’m not gonna try it. 
And that’s why Ringling Brothers is out of business.
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The PNG is here. It works great.
Here is a zip file, let me know if that works.
Mobile-GrayScale_Trees Flip.zip (1.8 MB)
1 Like
Here is almost but not-at-all-quite your file as an auto-traced SVG, with slightly too thick black outline.
(what can I say, It’s friday)
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Here’s the document info in the file:
Document Info - Fri Jul 28 19:52:23 2017
Document:
Name: Mobile-GrayScale_Trees Flip.svg
Color Mode: RGB color
Color Profile: none
Ruler Units: inches
Artboard Dimensions: 20 in x 12 in
Show Images in Outline Mode: OFF
Highlight Substituted Fonts: OFF
Highlight Substituted Glyphs: OFF
Preserve Text Editability
Simulate Colored Paper: OFF
Objects:
Paths: 1 (0 open, 1 closed, 4 points, length = 28.4194 in)
Compound Paths: NONE
Gradient Meshes: NONE
Symbol Instances: NONE
All Type Objects: NONE
Point Type Objects: NONE
Area Type Objects: NONE
Type on Path Objects: NONE
Clipping Masks: NONE
Opacity Masks: NONE
Transparent Groups: NONE
Transparent Objects: NONE
RGB Objects: 1
CMYK Objects: NONE
Grayscale Objects: NONE
Spot Color Objects: NONE
Pattern Objects: NONE
Gradient Objects: NONE
Brushed Objects: NONE
Styled Objects: NONE
Fonts: NONE
Linked Images: NONE
Embedded Images: 1
Non-Native Art Objects: NONE
Graphic Styles:
NONE
Brushes:
NONE
Spot Color Objects:
NONE
Pattern Objects:
NONE
Gradient Objects:
NONE
Fonts:
NONE
Linked Images:
NONE
Embedded Images:
Type: Transparent RGB
Bits per Pixel: 32
Channels: 4
Size: 71334K, 6809 by 2682 pixels
Dimensions: 490.248 by 193.104 points
Resolution: 1000 by 999.997 pixels per inch
Font Details:
NONE
Does it need to be a 1000 x 1000 ppi image?
1 Like
Thank you so much for letting us know about this issue! We are investigating, and I appreciate the work you all are doing here together, too!
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We’ve investigated, and it looks like there’s an issue in how we handle bitmaps that have been flipped. We’ll look into this more deeply so that we can make it better for everyone.
It looks like you’re in good shape for now. If you see this behavior again, go ahead and post a new topic.
5 Likes