We are getting frustrated with support. We send multiple emails showing images then it takes days to get a reply. Then they ask for more images etc? Then this just keeps going on for days. We have orders to fulfil. This back and forth doesn’t help. Poor customer service
We are experiencing engraving issues. Mostly lines are jagged and won’t cut through or jagged edges. Not smooth as before. We notice the head lens as a small scratch. We are not sure if thatis the problem. We have ordered new lens yesterday. Have anyone had or experience the same issues? Waiting for Glowforge to reply with a resolution seems to take forever.