Hi! I just cleaned my machine and every time I turn it on the head will move to one side and then will just sit there. You can hear it trying to move but then I get an error message saying “head not found”
I have tried doing all the trouble shooting options but it still seems to be happening. Wifi, cleaning the lenses, checking on the cables, etc. I have emailed support to see what is the next step. Just checking to see if anyone can give me any tips on what to do while I wait to hear back.