ERROR Message We're sorry. an unexpected error has occurred


#1

After uploading design and gf scan the product, the error message occurs. Have restarted the system and keep getting the same message


#2

Usually an issue in the file. You can upload the file here and someone will take a look. You can try printing a GF provided file to see if everything else is OK.


#3

rpegg

    June 16

Usually an issue in the file. You can upload the file here and someone will take a look. You can try printing a GF provided file to see if everything else is OK.


#4

Not sure if you tried to upload the file or not. All I see is a link to my Activity page.

I’ll be in and out. Upload it for everyone to look and help.


#5

Each time I’ve had this happen it’s because Illustrator fubar’ed the file (specifically, Illustrator plus an auto-backup cloud program, which prevents Illustrator from forming the file correctly because the cloud starts backing up a temporary go-between file that Illustrator creates, so Illustrator cannot then use it and delete it correctly).

The one error I DO get that isn’t file related is often when rotating a file image 90 degrees or 180 degrees in the GFUI and then attempting print, it errors out. Works fine when not rotated though.


#6

I’m so sorry you hit a snag.

If you’d be willing to share a copy of the file we’d be happy to take a look at it.

If you’d prefer, you can also email it to us at support@glowforge.com.


#7

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.


#8