I am receiving the following message when trying to add any image to my dashboard: “There was an error adding this design. Please try again.” - Does anyone have any suggestions?

Welcome to the forum. Have you tried dragging and dropping the image onto the Glowforge bed?Will other files load without issue? Have you tried opening the app in a different browser? Which Glowforge do you have?

Same thing. I’ve refreshed my browser several times and still get the same message.

Have you used a different browser?

Having the same issue with every file I try to download, I’ve cleared cache and tried a different browser. I am close to just getting rid of this laser printer my others don’t have constant issues like this.

Glowwforge is aware of the problem and is addressing it: https://statuspage.glowforge.com/

Glowforge staff response: [image] Design catalog not loading to dashboard Made on a Glowforge Hi everyone! I’ve raised this with our Software team and Customer Care, and they’re actively looking into it. There’s now a notice up on the Glowforge Status Page her…

Error message when adding design to my dashboard

Community Support

tim1724 April 2, 2026, 6:44pm 7

Glowforge staff response: