Error Uploading - GF not ready

Community Support
1

Hello,

When I try and upload files to the app I am receiving errors.

Error
An error occurred on your Glowforge.
Please refresh your browser before printing. It may also help to turn your Glowforge off and on again.

It only seems to be happening when I try and upload a file, I can open files which are already in the catalog. I have powered on and off my GF and closed the browser as well. The issue doesn’t seem to be a problem with the GF but with the app?

Filename: the harelson family.svg

Thank you,

Ruth

1 Like
2

I’m having the same error and so is someone else. I think its an error on their servers. Probably need to wait for them to fix it. Keep posting!

2 Likes
3

I am getting the same error message and issue as well.
I have tried multiple browsers and devices to attempt to upload

2 Likes
4

I am having the same issue. Nothing will upload.

2 Likes
5

Same Here, Can’t upload any material

Error
An error occurred on your Glowforge.
Please refresh your browser before printing. It may also help to turn your Glowforge off and on again.

2 Likes
6

Okay, glad it’s not just me. I got something new to upload about 15-20 minutes ago and successfully finished the job, engraving and cutting. After that, nothing. Tried a few suggestions from another thread, but no luck. Then I found this thread. Hopefully they resolve this soon.

2 Likes
7

Keep posting your own threads!

1 Like
8

I second that! I just fired up and got the same message. Also tried restarting my computer, clearing history, and turning off/on my Glowforge! Hopefully they get it up and running soon! My kids are napping… :stuck_out_tongue:

1 Like
9

Kind of glad it’s not just me and there really is a problem with my GF. I figured it’s their app since I can open other files. I was hoping to get around the issue by uploading a file into a design that was already there. No such luck, their app is broken.

HOPE THEY FIX SOON!

10

@jstus I’m sorry for the trouble you are having with slowness, unresponsiveness, or uploads failing in the Glowforge application. We are seeing this, too.

We are investigating this now and are working to have everything back online soon.

Please refer to https://statuspage.glowforge.com/ for updates as system connectivity is restored.

12

@jstus Thank you so much for reaching out to us regarding this. We did have an issue which impacted your ability to upload, which should now be resolved.

Everyone please try your upload again. If you are still having the same issue, please create your own forum post or send us an email and we’ll make sure that we get this taken care of for you

1 Like